What does this site sell?
Perfumania sells fragrances and other products just like the following:
What are this site's return policies?
The site provides a 30-day return policy. If you are not happy with your order, you can return it within 30 days of receipt for an exchange or refund. The item must be unopened and it should be in its original condition.
For damaged items, they must be reported within 3 business days once they are received by the customer. The site will no longer issue a refund or credit if you will report the damaged item after 3 business days.
A 20% restocking fee will apply to all returns. Also, shipping charges are not refundable, unless the error was the fault of the site (they shipped the wrong item or the item shipped was defective).
Send returns to: Perfumania.com Customer Care Department 35 Sawgrass Drive. Suite #2 Bellport, New York 11713 U.S.A.
What are this site's shipping policies and costs? Which countries do they ship to?
The site ships to US and Canada only (excluding Nunavut, the Northwest Territories, the Yukon Territory as well as P.O. Boxes or APO/FPO addresses). Orders are shipped via UPS. Shipping options are as follows:
*Orders to be shipped via UPS 2nd and Next Day will ship the same day if placed by 12pm EST.
Does this site offer any warranties or guarantees?
Yes, the site offers a 30-day money back guarantee. If you are not happy with your item, you can return it in unused and in original condition within 30 days of receipt and they will either issue you a refund or replacement. Refund will not include shipping costs and restocking fees.
Does this site have physical stores? Where are they located?
Yes, this has physical stores and these are located all over the US. You can use their store locator to find a store near you.
How can I reach customer service for this site? Does it offer a telephone number?
If you have questions, you can reach the customer service of the site via the following ways:
The customer representatives of the site are available from Monday – Friday, 9am – 5pm EST.
Do they offer any help or introductory videos?
They don't offer introductory videos, however, this should not be a problem as they offer help.
Do they offer any discounts or coupons?
Yes, Perfumania offers discounts.